Privacy and Refund Policy
Welcome to The Break Down Distro, your reliable source for high-quality THC vapes, cartridges, and cannabis products across Europe. We place a strong emphasis on safeguarding your privacy and providing a clear, honest shopping experience.
This page explains how we gather, use, and protect your personal information, along with our policies on returns and refunds. By accessing or using our website, you agree to the terms outlined here.
At The Break Down Distro, your trust matters to us. We are dedicated to protecting your personal data while ensuring a smooth and secure online shopping experience. This Privacy and Refund Policy details the type of information we collect, how it is used, and the options available to you.
When you place an order on our website, we may collect certain details, including:
Personal Information
Full name
Email address
Billing and shipping addresses
Phone number
Payment information (securely handled through third-party payment providers)
We use this information to process your order and ensure your package is delivered correctly.
Note: All personal data is removed from our system within 3 days after your order has been completed.
Add Your Refund and Return Policy
We strive to make sure every customer is happy with their purchase. Our refund and return policy is designed to be clear, fair, and easy to understand.
Return Eligibility
Refunds are available under the following conditions:
The item arrived damaged or you received the wrong product
Also the return request is submitted within 7 business days of delivery
The product is unopened, unused, and in its original packaging
Due to the nature of THC and vape products, we cannot accept returns for items that have been opened or used, for hygiene and safety reasons.
Order Cancellation
You may cancel your order within 12 hours of placing it, as long as it has not yet been shipped. If the order hasn’t been dispatched, a full refund will be issued.
How to Request a Return
If your order qualifies:
Contact our support team at support@thebreakdowndistro.com within 7 days of receiving your order
Provide your order number, photos (if the item is damaged), and a short explanation
Our team will review your request within 24 hours and process your refund if approved.
Exchanges
We only offer replacements for items that arrive damaged or defective.
To request an exchange for the same product, email support@thebreakdowndistro.com with the subject line “Exchange Request.”
Missing or Delayed Packages
If your order has not arrived within the expected delivery time, please contact us right away with your order number and tracking details so we can assist you.
